Frequently Asked Questions

Products & Leather

What type of leather do you use?

We use carefully hand-selected premium leather chosen for its durability, texture, and natural character. Our leather is designed to develop a rich patina over time, becoming more distinctive and beautiful with every wear.

How do I care for my leather jacket?

To keep your AuraHide jacket in top condition:

• Wipe clean with a soft, dry cloth after each wear.
• Store on a padded hanger away from direct sunlight.
• Apply a quality leather conditioner every 3–6 months to maintain suppleness.
• Avoid prolonged exposure to rain. If wet, allow to dry naturally — never use direct heat.
• For deep cleaning, we recommend a professional leather cleaner.

Will my leather jacket improve with age?

Yes! Premium leather naturally develops a patina over time — a rich, unique finish that makes your jacket even more distinctive. This is a hallmark of genuine quality leather.

Shipping & Delivery

How long does shipping take?

• UK: 2–5 business days (Free delivery available)
• Europe: 5–8 business days
• International: 7–14 business days

Orders are processed within 1–2 business days. You will receive a tracking number once your order has been dispatched.

Do you ship internationally?

Yes, we ship worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with your tracking number. You can use this to track your delivery in real time.

Returns & Exchanges

What is your return policy?

We offer hassle-free returns within 30 days of delivery. Items must be unworn, in their original condition, and with all tags attached. To start a return, please contact us at support@aurahide.com.

Can I exchange my jacket for a different size?

Yes, exchanges are available subject to stock availability. Please contact our team within 30 days of receiving your order and we will be happy to assist.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout. All transactions are encrypted and secure.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@aurahide.com. We will do our best to accommodate your request before the order is dispatched.

Still have a question? Contact us and our team will be happy to help.