Returns Policy

Returns Policy

We want you to love your AuraHide purchase. If for any reason you are not completely satisfied, please read our returns policy below and contact us before sending anything back so we can provide you with the correct return instructions.

Return Window

You may request a return within 30 days of receiving your order.

Condition of Returns

To be eligible for a return, items must be:

  • Unworn and unused
  • In their original condition
  • Returned with all original tags, accessories and packaging

Return Postage

  • Unwanted items or wrong size ordered: The customer is responsible for the cost of return postage.
  • Faulty, damaged on arrival or incorrect items: AuraHide will cover reasonable return postage costs. Please contact us first so we can arrange this.

Exchanges & Refunds

  • We offer exchanges, subject to stock availability.
  • Refunds are issued to the original payment method once the returned item has been received and inspected.
  • Please allow up to 10 business days for your refund to appear, depending on your bank or payment provider.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Personalised or customised products
  • Altered products
  • Worn or used items
  • Items that have been damaged after delivery

Sale Items

Sale items can be returned under the same conditions as full-price products.

How to Start a Return

  1. Contact us via our contact page within 30 days of receiving your order.
  2. Include your order number and reason for return.
  3. We will respond with return instructions within 1–2 business days.
  4. Package your item securely and send it back using a tracked service.

Questions?

If you have any questions about our returns process, please don't hesitate to get in touch. We're here to help.